Front Office Specialist

HB+ is more than a health and wellness brand—it’s a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep (“Happy Boy”) and Selina, HB+ has been redefining fitness for over four years. We’ve moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.

Our philosophy is simple: True health is a balance of body, mind, and gut. We’ve built a flexible, 24/7 online ecosystem that empowers busy professionals to prioritize their health without sacrificing their schedules. Whether it’s live-guided workouts, nutrition advice, or mental health support, HB+ is committed to helping people lead healthier, happier lives.

Now, we take the next step with HOP (An HB+ Studio)—our first physical space where our online values come to life. HOP becomes a hub for innovation, community, and a lifestyle that inspires people to put their well-being first.

Fun fact: The “+” in HB+ represents our belief that fitness goes beyond physical health. It’s about mental clarity, emotional stability, and gut health—all combining to create holistic happiness. It is also inspired from the red cross symbol signifying health care and health aid.

Why Join Us?

At HOP, we are looking for growth-oriented individuals who thrive on challenges and see opportunities in problems. If you believe in creating solutions, contributing meaningfully to teams, and constantly evolving, we want you on our journey.

Here, you’ll be part of a culture that values innovation, teamwork, and personal development. HB+ isn’t just about fitness—it’s about creating impact, whether it’s for our clients, our team, or the communities we touch.

Number of Vacancy: 02

Experience Level: 0-1 Years

Salary: 1.8 Lakhs – 3 Lakhs P.A.

Employment Type: Full-Time Work from Studio

Location: Bhubaneswar

Device Required: Own Laptop only

Job Summary

This is a full-time on-site role for a Front Office Specialist located in Bhubaneswar. The associate will be responsible for handling inquiries, assisting with memberships, supporting renewals, and maintaining strong relationships with members. The role also involves guiding potential clients through services and encouraging membership sign-ups through effective communication and engagement.

You will act as the primary point of contact for prospective and existing members at the Front Desk, ensuring that every interaction contributes to client satisfaction, and long-term engagement.

Key Responsibilities

Membership Support & Soft Sales
• Assist prospective members with membership information and enrollment.
• Encourage membership sign-ups through effective communication and service explanation.
• Support membership renewals by reminding members and guiding them through renewal processes.
• Maintain records of memberships, attendance, and payments.

Front Desk & Client Interaction
• Manage day-to-day front desk operations and ensure a smooth client check-in experience.
• Welcome members and visitors while maintaining a professional and friendly environment.
• Handle inquiries through phone calls, emails, walk-ins, and WhatsApp communication.
• Guide new visitors about studio services, classes, and membership options.

Client Relationship & Experience
• Build positive relationships with members to enhance engagement and retention.
• Address member concerns and coordinate with internal teams to resolve issues promptly.
• Collect feedback from members and share insights with the management team to improve service quality.

Coordination & Studio Operations
• Coordinate with coaches, housekeeping, and operations teams to ensure smooth daily